Service Provider

Longenesis.Engage platform is provided and maintained by:
Longenesis, SIA
Reg. No. 40203211852
address Zaubes Street 9A-23, Riga, Latvia, LV-1013
(thereafter – "Longenesis", "we," "us" or "our").

PLATFORM IS INTENDED FOR PURCHASE AND USE OF SOLE PRACTITIONERS, LEGAL ENTITIES, ORGANIZATIONS FOR BUSINESS AND PROFESSIONAL PURPOSES. WHEN USING THE SERVICES ON BEHALF OF AN ORGANIZATION, YOU AGREE TO THESE TERMS AND THUS INDICATE THAT YOU HAVE THE AUTHORITY TO DO SO.


1. Definitions

Platform/Service - information technology service provided through the digital data collection and analysis platform Longenesis.Engage.com or any other platform operated by Longenesis, which can be used for research, data collection or any other purpose stated in the applicable terms.
Clients - legal entities, independent researchers and other entities, who have entered into an agreement on service provision with Us.
Administrators - Client or designated employees of the Client , who have the appropriate authority to access the Platform and its functionality for creating projects and activities within them via digital means.
Users - private persons who participate or have registered an account on the Platform as respondents in Projects created by the Client’s assigned Administrators and have shared their personal data.
Projects - personal and other data or consent collection, knowledge sharing initiatives conducted in healthcare settings by the Customer via the Platform for the purposes outlined by the Customer.
Activities - User consent forms, any type of questionnaires requiring responses from Users, including other digital initiatives involving Users which are created within the Projects.


2. Scope

These Terms and Conditions ("Terms") apply to:

• Your subscription and account;
• Access to the platform;
• Use of the platform.

These Terms apply to all the Users and Administrators accessing the Platform. By accessing the Platform you agree to comply with all the clauses included thereto.


3. Purpose

The Platform facilitates data collection for Administrators, thus streamlining Project and Activity creation including an option to upload content expediting User engagement in clinical trials and other healthcare initiatives.

It provides a voluntary dynamic engagement environment for research studies and digitalised patient pathways. It creates personalized alerts and reports, supports different stages a patient experiences in the management of his or her disease, as well as promotes proactive education and societal participation in various stages of research.


4. Registration and User Account

To access and use the features of the Platform, you must create an account and secure it with a password or use one of the supported authentication methods (Google Auth, eParaksts).

You are responsible for keeping your password and authentication details confidential. We will not ask you for your password (except when you log in to the Platform).

By creating an account, you agree to:

• provide accurate, current and complete information;
• maintain the security of your password, not share your password with anyone and accept all risks of unauthorized access to your account;
• promptly provide notice to Longenesis (see section 19 "Contacts") if you discover or otherwise suspect any security breaches related to the Platform.

5. Acceptable Use

Your use of the Platform must comply with our Terms.

By accessing or using the Platform, you agree that you will not (or attempt to):

• Access or use the Platform for any illegal or unauthorized purpose or engage in, encourage or promote any illegal activity, or any activity that breaches or violates these Terms,
• Present any false, inaccurate or misleading information in an effort to attempt to circumvent any restrictions on access to or availability of the Platform or content available within the Platform;
• Use or attempt to use another user's account without authorisation from such user;
• Share your account password with someone else to allow them to access any part of the Platform that such person did not order;
• Modify, adapt, hack or emulate the Platform;
• Use any robot, spider, crawler, scraper or other automated means or interface not provided or authorized by us to access the Platform or to extract data;
• Copy, sell, rent, or sublicense the platform to any third party;
• Circumvent, reverse-engineer, modify, disable, or otherwise tamper with any filtering, security measures or other features designed to protect the Platform or third parties or encourage or help anyone else to do so;
• Infringe upon or violate our rights or the rights of our users or any third party.

Administrators, approved to have access to the participants list and their personal data and information in accordance with consent document, agree to:

• Use the data only for the purposes of research or healthcare initiative as described in consent document;
• Protect data and participant confidentiality;
• Follow, as appropriate, all applicable national and international regulations, as well as relevant institutional policies and procedures for browsing and dataset collection;
• To report any violation of the Privacy Policy, these Terms, as well as other legal bindings as soon as it is discovered;
• Follow guidance on security best practices that outlines expected data security protections (e.g., physical or digital security measures) to ensure that the data are kept secure and not released to any person without access permission.

If you notice any violation of these Terms, Privacy policy or national and international regulations, you are obliged to inform Longenesis immediately (see section 15. “Contacts").

If users violate these Terms, Longenesis will take appropriate actions according to the section "Breaches".


6. Data Privacy

Our Privacy Policy, which is available here, sets forth how we treat personal data, including how we collect, use and disclose it and other information. Any violation of Privacy Policy is considered a violation of these Terms. There is an option to employ an artificial intelligence system (AI) on the Platform. It is intended to use an AI system for Project description generation and summarizing the projects for Users. Though we store the data locally in our AWS servers, you are strongly advised not to input any personal data or confidential information in the AI prompt.


7. Content

The Platform may include interactive features and areas where you may submit, post, upload, publish, email, send, otherwise transmit or interact with content, including, but not limited to, text, images, documents and other information and materials (collectively, " Content"). Unless otherwise agreed to, we do not claim any ownership rights to your Content.

You are solely responsible for the Content you make available through the Platform, thus you represent and warrant that:

• Either you are the sole and exclusive rights owner of all Content that you provide, or you have obtained all rights, licenses, permissions and consents that are necessary to grant to us the rights specified in this section;
• The provision of your Content, and our subsequent use of such Content, will not infringe, misappropriate or violate any third party patent, copyright, trademark, trade secret, moral or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable laws or regulations.

Longenesis may review your conduct and Content for compliance with these Terms, and reserves the right to remove any violating content. Longenesis reserves the right to delete or disable Content alleged to be infringing the intellectual property rights of others, and to terminate accounts of repeat infringers.

Please ensure you have the necessary rights to the Content before publishing it on the Platform.


8. Ownership and Intellectual Property

The trademarks, logos, service marks, brand identities, title, characters, trade names, graphics, designs, and other properties (collectively the "Trademarks") displayed on the Platform are protected intellectual properties that are registered and unregistered trademarks, its affiliates and others. Nothing contained on the Platform should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Platform without our written permission of or such third party that may own the Trademark displayed on the Platform. Your misuse of the Trademarks displayed on the Platform, or any other content on the Platform, except as provided herein, is strictly prohibited. The Platform is protected by copyright, trademark, and other laws of both Latvia and internationally.


9. Communications

You consent to receive all essential Platform-related communications, agreements, and notices that we provide via electronic means, including by e-mail, phone and in-product notifications, and you agree to keep your Account contact information current. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


10. AI User Guidelines

When using our generative AI features, you agree you will use them only for your productivity work and not to train artificial intelligence or machine learning models.

AI generated content is not always entirely accurate. We hold no liability for any false or otherwise incorrect information generated by our tool. You should always verify the content generated in the summary before applying it to anything.

It is prohibited to:

1. Input any personal data or data which can lead to identifying a living person in the AI task prompt;
2. Input any confidential information which is not intended to be shared with Us or copyrighted material not belonging to you or your organization;
3. Use the AI system to manipulate people's decisions or exploit their vulnerabilities;
4. evaluate or classify people based on their social behavior or personal traits with the help of the AI system integration;
5. Create and distribute adult content, hateful or highly offensive content that attacks or dehumanizes a group based on race, ethnicity, national origin, religion, serious disease or disability, gender, age, or sexual orientation;
6. To unconsciously influence persons or exploit their weaknesses.

No professional advice
Generative AI features are not intended for professional advice. Do not use generative AI features to seek or provide legal, medical, financial, or other kinds of professional advice or any opinions, judgments, or recommendations without conducting your own independent consultation or research. Generative AI features cannot replace advice provided by a qualified professional and do not form any such relationship (e.g., attorney-client relationship).

Information confirmation responsibility
You are responsible for any information posted on the Platform using the AI system. You are obliged to review and confirm the AI system output before sharing it on the Platform to avoid distributing false or harmful information.


11. Account Suspension and Termination

Violation of any part of these Terms can result in action against your account. In cases of severe violations, we may suspend your account for a period of up to 30 days while we conduct an investigation and review your appeal. Prior to account suspension we will notify you and describe the violation via email, in-Platform notification or by any other electronic or physical means available.

The account can be suspended for a period of up to 30 days after receiving a written notice on the following occasions of misconduct:

• Security risk - if we have a reasonable suspicion that your account has been compromised or is at a risk of compromise;
• Information systems security breach - in case we have a reasonable suspicion or proof of a Platform information security breach performed from your account. If the information security incident is confirmed, your IP address from which the breach occurred can be blacklisted;
• Violation of law or these Terms - if your account content or actions breaches these Terms, violates any law or regulation.
• Publishing false or deceptive content on the Platform - if we have a reasonable suspicion or proof of content published on your account does not contain real data or has been intentionally deceptive;
• Delayed payment - if the payment is delayed for more than 30 days without a prior notice and a viable reason;
• Breach of data protection principles and regulations - if there is an attempt or reasonable suspicion of breach of our Privacy Policy or any data protection regulations;
• Research ethics abuse - if using your account, a breach of research ethics code of conduct or an attempt to identify research participants is committed;
• Intellectual property infringement - if there are any well-founded third party claims of unauthorized use of their content on our Platform, and have provided sufficient proof of misconduct.

Termination by Users and Administrators:
Users may terminate their agreement with the Platform at any time by discontinuing the use of the Platform or arrange the account deletion by expressing their decision in an email to support@longenesis.com. Account termination does not relieve you of any obligations accrued prior to termination.

The Administrators are bound by a services agreement concluded between their organization and us, meaning their discontinuation of use or or contacting us to delete their account applies to their Administrator account only, not the whole agreement.

Upon account termination, the User’s or Administrator’s right to access the Platform immediately ceases. The Platform may, at its discretion, delete or retain the account information, content, and data, as mentioned in the section 13 “Data Deletion Terms”, with the understanding that any residual copies may continue to exist within the platform's backups for a reasonable period not exceeding two years after the termination.

Termination does not affect the survival of provisions such as sections 8 “Ownership of Intellectual Property ” shall continue to be enforceable after termination.


12. Feedback

Separate and apart from Content, you may submit questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information about us and our Platform (collectively, "Feedback"). You agree that Longenesis shall be able to use the Feedback in any way they may choose without any obligation to you.


13. Data Deletion Terms

Upon account termination for any reason, it may take up to 90 days to delete content after we begin the account deletion process or receive a content deletion request. You can choose to archive the content immediately by clicking the “Archive” button for your dataset. After the content is archived, it may take us up to another 90 days to remove it from backups and disaster recovery systems.

Content will not be deleted within 90 days of the account deletion process in the following situations:

• where deletion within 90 days is not possible due to technical limitations of our systems, in which case, we will complete the deletion as soon as technically feasible; or
• where immediate deletion would restrict our ability to:
• investigate or identify illegal activity or violations of these Terms (for example, to identify or investigate misuse of our Platform);
• protect the safety, integrity, and security of our Platform, our employees, Collaborators, Publishers and to defend ourselves;
• comply with legal obligations for the preservation of investigation evidence, including data protection regulations and to comply with any record keeping obligations required by law; or
• comply with a request of a judicial or administrative authority, law enforcement or a government agency) and timelines.

14. Service Availability

We strive to keep the Platform up and running as-it-is. However, all online services suffer occasional disruptions and outages which may be planned or accidental. Longenesis is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve any Content or Data that you've stored on the Platform.


15. Breaches

Without prejudice to our other rights, if you breach these Terms of use in any way, or if we reasonably suspect that you have breached them in any way, we may perform one or multiple actions, such as:

• Send you one or more formal warnings;
• Temporarily suspend your access to the Platform;
• Permanently prohibit you from accessing the Platform;
• Block computers using your IP address from accessing the Platform;
• contact your internet services provider and request that they block your access to the Platform;
• Bring court proceedings against you for breach of contract or otherwise;
• Suspend and/or delete your account within the Platform;
• Delete and/or edit any or all of your content.

Where we suspend or prohibit or block your access to the Platform or any part of the Platform, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).


16. Severability

If a provision of these terms and conditions is found to be unenforceable under applicable law or determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue to be in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provisions will continue to be in effect.


17. Amendments to These Terms

We reserve the right to change or modify these Terms on an ongoing basis at any time and at our sole discretion. If we make changes to these Terms, we will provide notice of such changes as appropriate, such as by sending an email notification to the address you've provided and/or notice through the Platform. If we make an administrative change, we may provide notice by updating the "Last Updated" date at the top of these Terms. We encourage you to review the Terms from time to time to ensure that you understand the terms and conditions that apply to your access and use of the Platform.


18. Governing Law and Jurisdiction, Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Latvia.
Should any dispute arise, however, Parties shall make all reasonable effort to resolve it in a mutually respectable and beneficial manner.


19. Contacts

If you have any questions about these Terms and Conditions or how we handle your personal data and information, please contact us at privacy@longenesis.com or Dzirnavu iela 41a-5, Riga, Latvia, LV-1010.